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Daimler Trucks North America Manager District Service (L5) in Arizona

When you join Daimler, you become an agent of change within our global community of people working to create a cleaner, safer, and more efficient world for today and tomorrow. Through innovation at all levels, our teams ensure our world-changing brands continue to increase the quality of life and the business success of our customers, their customers, and the world around them. The Daimler Trucks North America (DTNA) brand portfolio is second to none, and includes Freightliner Trucks, Western Star Trucks, Detroit engines and components, Thomas Built Buses and Freightliner Custom Chassis.

We are the undisputed leader in the commercial vehicle market and the industry’s technology trendsetter. Empowered by purpose, DTNA employees drive a Technology Revolution through innovative products and a customer-centric culture. Our dedication to our customers and society does not end once our products hit the road. That’s because we believe that business success and social responsibility go hand in hand. We immerse ourselves in our customer’s experience, and support the environmental responsibilities of our sites to ensure our products are the reliable, sustainable and the desired tools of the future.

Job Overview

This position will be for after sales support for Freightliner Custom Chassis Electric Vehicles. This will include providing technical support for the aftermarket dealer network. This position will be responsible for dealer business and repair process support and readiness activities associated with medium duty electric vehicles

Responsibilities

  • Develop technical capabilities in dealer service departments by conducting or arranging for

  • individual and group training to provide technical knowledge and knowledge of

  • Maintenance and repair methods.

  • Encourage and initiate dealer and customer participation in maintenance, repair and truck

  • Operation training programs.

  • Assist dealers by providing the service information and maintenance advantages of products.

  • Analyze the field product, failure information and provide feedback to FCCC staff to assist in corrective action and product improvements in the areas of product liability, truck serviceability, reliability, and general customer satisfaction.

  • Supervise field modification, fleet modification, and recall programs.

  • Administer warranty policy expenditures.

  • Provide consistent, equitable decisions regarding expenditures.

  • Ensure that decisions comply with company policies and result in customer and dealer understanding.

  • Provide training to assist dealership staff in understanding warranty policies and procedures.

  • Monitor the accuracy, cost effectiveness, and general rate of progress of technical workmanship performed by dealership service personnel.

  • Ensure that dealership service facilities meet company standards and have the capability to provide technical service consistent with customer expectations and consistent with company image.

  • Periodically visit and inspect dealer service facilities to assess adequacy and quality.

  • Assist dealership service staff in investigating and solving product service problems by providing expert technical advice.

Basic Qualifications (Required Skills & Experience)

  • Bachelors degree from an accredited college/university OR 8 years of relevant experience in lieu of degree required

  • Excellent decision-making and problem solving skills.

  • Excellent Communication skills.

  • Ability to obtain a CDL

  • An attached resume is required

Typical Minimum Experience Preferred (Desired Skills/Experience)

  • 5-7 years of related experience preferred

  • Bachelor's degree in Engineering or Electrical Engineering

  • At least four years of experience on electric vehicle maintenance and repair

  • At least four years of experience in service/technical management of field service

Additional Information

  • Applicants must be legally authorized to work permanently in the U.S. at the time of application

  • Final candidate must successfully complete a pre-employment drug screen and criminal background check

  • EEO/Minorities/Females/Disabled/Veterans

For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935.

Organization: Daimler Trucks North America LLC

Title: Manager District Service (L5)

Location: Arizona

Requisition ID: DAI0000JN6

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