Join Cleveland Clinic's Mercy Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Officially becoming a full member of the Cleveland Clinic Health System in 2021, Mercy Hospital offers 476 beds and a wide variety of medical specialties to the communities in and around Stark County. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

As a Patient Dining Associate, you will be providing direct meal service to our patients. In this position, you will be assisting patients in their journey to wellness, understanding what their preferences are and what foods are permitted for them. We don't always see patients at their best, but we can still provide high quality service and put our patients and their wellness first.

The ideal future caregiver is someone who:

• Has exceptional customer service skills.

• Is organized.

• Is efficient in visiting patients and obtaining their meal orders.

We provide training on modified diets and are supportive of you advancing your career, whether you want to move into nursing, respiratory therapy, or various other areas.

At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.

Responsibilities:

• Assists with food preparation, loading, heating, tray assembly and sanitation.

• Provides food service delivery of menus and trays to patients/visitors.

• Maintains inventory to ensure work area is stocked with adequate and acceptable food and supplies.

• Assures quality in patient/visitor meal service by visiting patients after every meal delivery to ensure customer satisfaction and responding to patient/visitor concerns.

• Other duties as assigned.

Education:

• High school diploma or equivalent.

Certifications:

• None required.

Complexity of Work:

• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.

• Must be able to work in a stressful environment and take appropriate action.

Work Experience:

• One year of experience in a customer service environment required.

• Food Service experience preferred. ​

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Physical Requirements:

• Requires standing and walking for extended periods of time.

• Must lift and carry items up to 50 lbs.

• Ability to push service carts and maneuver tray stands.

• Requires a high degree of dexterity to perform all job positions in the work area.

• Ability to work in an environment with possible extreme temperature change.

• Visual acuity with the ability to distinguish colors used in coded dating system required.

• Hearing to normal range.

• Exposure to chemicals for the purpose of cleaning and sanitizing.

Personal Protective Equipment :

• Follows standard precautions using personal protective equipment as required.

Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities