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Daimler Trucks North America Manager, Detroit IT – Engineering Systems and Services (E4) in Detroit, Michigan

When you join Daimler, you become an agent of change within our global community of people working to create a cleaner, safer, and more efficient world for today and tomorrow. Through innovation at all levels, our teams ensure our world-changing brands continue to increase the quality of life and the business success of our customers, their customers, and the world around them. The Daimler Trucks North America (DTNA) brand portfolio is second to none, and includes Freightliner Trucks, Western Star Trucks, Detroit engines and components, Thomas Built Buses and Freightliner Custom Chassis.

We are the undisputed leader in the commercial vehicle market and the industry’s technology trendsetter. Empowered by purpose, DTNA employees drive a Technology Revolution through innovative products and a customer-centric culture. Our dedication to our customers and society does not end once our products hit the road. That’s because we believe that business success and social responsibility go hand in hand. We immerse ourselves in our customer’s experience, and support the environmental responsibilities of our sites to ensure our products are the reliable, sustainable and the desired tools of the future.

Job Overview

As a change agent you have the ability to build partnerships and work collaborative with the Engineering Stakeholders and IT teams. An action-oriented attitude coupled with a sense of urgency, high energy, and enthusiasm allows you to consistently achieve results, even under tough circumstances. Excellent project management, planning and organizational skills will ensure your success in managing multiple activities simultaneously to accomplish objectives. You’ll be leading a business facing IT team responsible for IT Engineering Technology, solution delivery, and systems operations.


  • Collaborate with Engineering business stakeholders and IT teams to organize digital transformation priorities in alignment with the company’s broader strategic approach, standards and principles.

  • Manage, support, oversee initiatives to reduce global system proliferation by migrating legacy solutions to common enterprise standards with emphasis on Engineering Core functions

  • Lead, guide and support multiple workstreams through the design and implementation of targeted change strategies, globally, regionally and locally at a project level.

  • Understand cross functional requirements impacting Engineering and bring perspective from several IT architecture domains (processes, applications, data, technology) into the solution design in support of global and local application portfolio rationalization and transformation

  • Enable the use of standard processes, structures, and tools for respective initiatives

  • Lead team members, including 3rd party resources to ensure timely and cost-effective execution of related projects

  • Interface among internal IT teams, other internal and international departments, and external service providers.

  • Serve as a primary IT escalation contact for the Engineering business partner for all IT relevant topics such as IT solution delivery, requirements and portfolio management, and operations.

  • Manage related IT budget and provide transparency of IT costs and performance quality.

  • Secures the operation including escalation management and ensures an end to end quality performance according to SLA/OLA

  • Ensures that all service and response targets are understood and achieved with an efficient use of resources

  • Documentation of business processes with supporting (existing) systems and applications.

  • License management for the business partner COTS applications.

  • Coordination of Open Source activities for Detroit Campus

Basic Qualifications (Required Skills & Experience)

  • BS/BA in Information Technology, Computer Science, or related degree with 8 years of relevant experience.

  • 4 years experience leading teams or projects preferred

  • Experience managing projects with multiple teams of stakeholders, globally

  • Proven leadership and project management skills

  • Experience in Eng. and IT Service Management and knowledge of tools (Jira, KanBo, cPlace) and technologies in the area of CAD/CAM/CAE, PLM, Mechatronics, and/or Telematics

  • Experience Eng. in process and requirement management

  • Knowledge of IT (technologies, architectures, etc.)

  • Knowledge of agile project management methods (e.g. SCRUM, Kanban)

  • Experience in stakeholder management

  • Experience in change and risk management

  • ITIL knowledge

  • Strong CX / customer and business partner focus

  • Strong presentation, communication and documentation skills

  • Strong organizational skills incl. time management and planning

  • Excellent analytical thinking

  • Strategic thinking ​​​​​​​

  • Problem-solving skills

  • Emotional intelligence

  • An attached resume is required

Typical Minimum Experience Preferred (Desired Skills/Experience)

  • 8 years of related experience preferred

  • Excellent negotiation skills

  • Excellent conflict management skills

  • Creative and Innovative thinking

  • Attention to detail​​​​​​​

  • Business acumen

  • Knowledge of business processes & business strategy

  • Ability to connect policy, projects and operations

Additional Information

  • Final candidate must successfully complete a pre-employment drug screen and criminal background check

  • EEO/Minorities/Females/Disabled/Veterans

For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935.

Organization: Daimler Trucks North America LLC

Title: Manager, Detroit IT – Engineering Systems and Services (E4)

Location: Michigan-Detroit

Requisition ID: DAI0000HQO