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Daimler Trucks North America Service Administrator I (L7) in Gaffney, South Carolina

When you join Daimler, you become an agent of change within our global community of people working to create a cleaner, safer, and more efficient world for today and tomorrow. Through innovation at all levels, our teams ensure our world-changing brands continue to increase the quality of life and the business success of our customers, their customers, and the world around them. The Daimler Trucks North America (DTNA) brand portfolio is second to none, and includes Freightliner Trucks, Western Star Trucks, Detroit engines and components, Thomas Built Buses and Freightliner Custom Chassis.

We are the undisputed leader in the commercial vehicle market and the industry’s technology trendsetter. Empowered by purpose, DTNA employees drive a Technology Revolution through innovative products and a customer-centric culture. Our dedication to our customers and society does not end once our products hit the road. That’s because we believe that business success and social responsibility go hand in hand. We immerse ourselves in our customer’s experience, and support the environmental responsibilities of our sites to ensure our products are the reliable, sustainable and the desired tools of the future.

Job Overview

This position will provide technical and administrative support to customers, dealerships and body builders that who utilize chassis assembled by the Freightliner Custom Chassis Organization in Gaffney, SC. The job will entail significant interaction by the Service Administrator who will be required to analyze issues and provide assistance where applicable while utilizing FCCC/DTNA software systems, documentation, policies and procedures. Interactions will be documented within online systems to record issues and actions taken while providing historical context to ongoing concerns. Finally this position provides a professional face to the customer as well as responses to issues that are consistent with our core principles and mandated guidelines.

Candidates graduating in Spring 2021 are eligible for consideration. All degree requirements must be completed by start date. If selected for the role, offer will be contingent upon proof of graduation.

Responsibilities

  • Maintain service records on vehicles including proper documentation of problems, corrective action, and service/warranty commitments

  • Assist in the development of service bulletins, campaigns, and updates. Review technical content for technical literature

  • Support and provide technical assistance to Freightliner truck field service personnel. Perform field service and warranty duties in support of FCCC dealers, fleets and customers

  • Direct efforts in troubleshooting and repairing customer vehicles. Identify and analyze product problems and coordinate corrective action with other departments, vendors, and customers

  • Communicate corrective action taken to other departments and service network. Travel as needed to identify and correct customer and product problems, and to provide customer assistance

  • Assist with testing while working with engineering to correct critical field problems. Responsible for service of all FCCC model lines

  • Perform on-site training of dealer personnel in the operation, maintenance and support of FCCC chassis components

Basic Qualifications (Required Skills & Experience)

  • Bachelor’s Degree from an accredited university/college required and 2 years or relevant experience preferred OR 4 years of relevant experience in lieu of degree required

  • 2 years of thorough product and technical knowledge relating to automotive industry product lines

  • Must have exceptional organization skills and proven PC skills

  • An attached resume is required

Typical Minimum Experience Preferred (Desired Skills/Experience)

  • Excellent oral and written communication skills

  • Degree in automotive technology

  • Degree in Business and /or Communications

  • Customer service experience

Additional Information

  • Applicants must be legally authorized to work permanently in the U.S. at the time of application

  • Final candidate must successfully complete a pre-employment drug screen and criminal background check

  • EEO/Minorities/Females/Disabled/Veterans

For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935.

Organization: Daimler Trucks North America LLC

Title: Service Administrator I (L7)

Location: South Carolina-Gaffney

Requisition ID: DAI0000E1I

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