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Daimler Trucks North America Service Content Expert (L6) in Gaffney, South Carolina

When you join Daimler, you become an agent of change within our global community of people working to create a cleaner, safer, and more efficient world for today and tomorrow. Through innovation at all levels, our teams ensure our world-changing brands continue to increase the quality of life and the business success of our customers, their customers, and the world around them. The Daimler Trucks North America (DTNA) brand portfolio is second to none, and includes Freightliner Trucks, Western Star Trucks, Detroit engines and components, Thomas Built Buses and Freightliner Custom Chassis.

We are the undisputed leader in the commercial vehicle market and the industry’s technology trendsetter. Empowered by purpose, DTNA employees drive a Technology Revolution through innovative products and a customer-centric culture. Our dedication to our customers and society does not end once our products hit the road. That’s because we believe that business success and social responsibility go hand in hand. We immerse ourselves in our customer’s experience, and support the environmental responsibilities of our sites to ensure our products are the reliable, sustainable and the desired tools of the future.

Job Overview

TechComm specializes in publishing and communicating technical, operational, and service information to truck drivers and service technicians.

The intention of this position is to lead the packaging of technical content provided by subject matter experts and other sources, which will be delivered to the above mentioned technical service audience.

The "technical content" is made up of many different types of information: it can be repair instructions, diagnostic procedures, engineering information, other technical info and updates, and can be in the form of text, video, animations, and more.

In this position you need skills in technical writing, communications, using software, potentially presenting, and possibly web data analytics. We are looking forward to the implementation of new digital tools and processes that closely align with engineering sources and the future needs of the consumer. We need someone who can continue to help us know our customers better and drive improvements in how we deliver our technical content.

The right person for this role is an energetic person with industry experience ready to help us advance from our "paper world" into the "digital world."

Responsibilities

  • Represent TechComm in regards to sourcing, developing, and communicating technical content.

  • Be a technical content professional in technical writing, content gathering, content development, and communications.

  • Make advancements in development and delivery of technical content.

  • Collaborate and keep others informed on a regular basis specific to your projects.

  • Project management activities related to your projects

Basic Qualifications (Required Skills & Experience)

  • BS/BA degree in Communications, Technical Writing, or related field OR 6 years of relevant experience in lieu of degree

  • Technical content development, and/or technical writing experience

  • An attached resume is required

Typical Minimum Experience Preferred (Desired Skills/Experience)

  • Demonstrated written communication skills

  • Demonstrated analytical skills and critical thinking

  • Experience with authoring tools, outputs (like XML,SGML), and standards (like DITA)

  • Ability to work on multiple projects simultaneously

  • Demonstrated skill to develop and format technical manuals for end user readability

  • Prefer 2-4 years of relevant experience

Additional Information

  • Applicants must be legally authorized to work permanently in the U.S. at the time of application

  • Final candidate must successfully complete a pre-employment drug screen and criminal background check

  • EEO/Minorities/Females/Disabled/Veterans

For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935.

Organization: Daimler Trucks North America LLC

Title: Service Content Expert (L6)

Location: South Carolina-Gaffney

Requisition ID: DAI0000GDG

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