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Daimler Trucks North America Quality Assurance Technician (L7) in Mt Holly, North Carolina

When you join Daimler, you become an agent of change within our global community of people working to create a cleaner, safer, and more efficient world for today and tomorrow. Through innovation at all levels, our teams ensure our world-changing brands continue to increase the quality of life and the business success of our customers, their customers, and the world around them. The Daimler Trucks North America (DTNA) brand portfolio is second to none, and includes Freightliner Trucks, Western Star Trucks, Detroit engines and components, Thomas Built Buses and Freightliner Custom Chassis.

We are the undisputed leader in the commercial vehicle market and the industry’s technology trendsetter. Empowered by purpose, DTNA employees drive a Technology Revolution through innovative products and a customer-centric culture. Our dedication to our customers and society does not end once our products hit the road. That’s because we believe that business success and social responsibility go hand in hand. We immerse ourselves in our customer’s experience, and support the environmental responsibilities of our sites to ensure our products are the reliable, sustainable and the desired tools of the future.

Job Overview

Innovative products begin with talented, highly motivated individuals. Daimler Trucks North America (DTNA), the largest and most diverse company in the North American commercial vehicle market, invites you to join our dynamic, industry-leading workforce. Our world-class portfolio of brands, including Freightliner trucks, Western Star trucks, Detroit™ engines and components, Thomas Built Buses, and Freightliner Custom Chassis, offers the unique opportunity to follow your passion for automotive in business or technical fields at locations across North America. In addition, when you work for a Daimler company, you join a global network of over 250,000 dedicated employees on six continents who share your passion. Apply today and explore the world of Daimler! This role provides support for the Quality Assurance Department to ensure ISO Compliance, Practical Problem Solving activities are managed, and Inspector Standard Work Instructions are reviewed and maintained.


  • Provide general administrative support for the Quality Assurance department.

  • Control all quality system internal and external ISO controlled documents, and maintain the Document Management System database to ensure document reviews are kept up to date.

  • Prepare and make changes to all ISO documentation for internet use and distribute documentation to proper locations.

  • Coordinate all activities related to purging obsolete documents.

  • Prepare and distribute respective Quality Dept Meeting Minutes.

  • Monitor and organize storage of inspection documents at Iron Mountain.

  • Generate data and update monthly QA interface for Management Review.

  • Coordinate travel arrangements for QA employees to visit dealers, customers, or other plants.

  • Plan and organize materials, rooms, food, etc. for customer visits.

  • Maintain all APA / EOL practical problem-solving records and monitor for needed escalation.

  • Process and distribute product requests from dealers and customers such as Certification Labels, owner's manuals, and unit tracking.

  • Manage the review of and updates to the ISWI’s (Inspection Standard Work Instructions) for the QA Dept

  • General ISO Compliance: Review processes and procedures for compliance on the shop floor and provides feedback to areas accordingly. Assists with ISO internal audits.

Basic Qualifications (Required Skills & Experience)

  • Bachelor’s Degree from an accredited university/college OR an associate's degree (or higher) OR a high school diploma (or equivalent) with 2 years of related experience in lieu of experience required

  • Excellent verbal and written communication skills required

  • Experience with MS office software (Word, Excel, and PowerPoint) and experience with Outlook email systems required.

  • An attached resume is required

Typical Minimum Experience Preferred (Desired Skills/Experience)

  • 0-2 years of relevant experience preferred

  • Experience or knowledge of the ISO9001:2015 standards preferred

  • Experience with SharePoint is preferred.

Additional Information

  • Applicants must be legally authorized to work permanently in the U.S. at the time of application

  • Final candidate must successfully complete a pre-employment drug screen and criminal background check

  • EEO/Minorities/Females/Disabled/Veterans

For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935.

Organization: Daimler Trucks North America LLC

Title: Quality Assurance Technician (L7)

Location: North Carolina-Mt Holly

Requisition ID: DAI0000FEO