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Daimler Trucks North America Accounts Receivable Analyst II (L7) in Portland, Oregon

When you join Daimler, you become an agent of change within our global community of people working to create a cleaner, safer, and more efficient world for today and tomorrow. Through innovation at all levels, our teams ensure our world-changing brands continue to increase the quality of life and the business success of our customers, their customers, and the world around them. The Daimler Trucks North America (DTNA) brand portfolio is second to none, and includes Freightliner Trucks, Western Star Trucks, Detroit engines and components, Thomas Built Buses and Freightliner Custom Chassis.

We are the undisputed leader in the commercial vehicle market and the industry’s technology trendsetter. Empowered by purpose, DTNA employees drive a Technology Revolution through innovative products and a customer-centric culture. Our dedication to our customers and society does not end once our products hit the road. That’s because we believe that business success and social responsibility go hand in hand. We immerse ourselves in our customer’s experience, and support the environmental responsibilities of our sites to ensure our products are the reliable, sustainable and the desired tools of the future.

Job Overview

DTNA Finance Operations: One team, best team!

We design, operate and control the Finance Operational processes of DTNA. As a valuable business partner we ensure transparency, provide operational guidance and services. As quality gatekeeper we drive compliance with finance operational rules within DTNA and the Daimler Truck Division.

Be part of it, join the team!!

Your tasks at a glance:

A. Account Processing

B. Collections Management

C. Dispute Management

D. Dealer Liaison

E. Internal Control

F. Methods, Processes and Systems

G. Consulting & Training

H. Project Work

The Analyst II – Accounts Receivable Operations position plays a key role in the Finance Operations group. Core responsibilities include monitoring the Collections Management module and maintaining up-to-date notes on past due accounts, performing collection activities with dealers, distributors, and customers, acting as the primary accounts receivable representative for dealers, distributors, and customers in order to address issues and troubleshoot, and participating in various projects and process improvements. The Analyst must be able to assist in researching operational and reporting issues. The Analyst is also responsible for performing more complex or ad-hoc account processing activities escalated by offshore staff, including payment applications, credit requests, or drafting. Other responsibilities include acting as a Notary Public in order to re-assign Manufacturer Certificates of Origin ("MCOs") to retail sale customers, documenting processes, key performance indicators (KPI's) and escalating issues and exceptions to the Finance Operations supervisor.

Responsibilities

  • Collections Management:

  • Maintain up-to-date notes within the lead Collections Management platform and perform collection activities on past due accounts.

  • Create supporting documentation summarizing key issues for use in collection or escalation efforts.

  • Perform root cause analysis on persistent issues causing past dues and coordinate improvement efforts with the Senior Analyst.

  • Escalate to the Finance Operations supervisor in cases of system or process defects.

  • Support regular reporting and KPIs.

  • Account Processing:

  • Perform timely, accurate recording of all transactional activities too complex or ad-hoc for offshore processing, including credit payments, drafting, cash postings, and cash applications.

  • Support the Senior Analyst in assessing procedures for potential automation or robotics opportunities in order to increase operational efficiency, quality, and timeliness.

  • Review regular operational reporting and Key Performance Indicators (“KPIs”) prepared by offshore staff, and act as a local Subject Matter Expert (“SME”) in case of issue escalation.

  • Dispute Management:

  • Assist in and promote dealer usage of online self-service tools in order to gather information regarding items under dispute, including underlying reasons.

  • Ensure dealer dispute feedback is incorporated into related collections efforts.

  • Assist in the review and analysis of dispute types and underlying reasons in order to assess potential system or process improvements.

  • Dealer Liaison:

  • Act as the primary point of contact for domestic and export dealers regarding their parts/miscellaneous receivables accounts.

  • Assist dealers with ad-hoc requests or questions pertaining to their accounts.

  • Leverage front-line contact with dealers to better understand pain points and generate ideas for Continuous Improvement efforts.

  • Internal Control:

  • Provide internal control evidence over Accounts Receivable; monitor accounts & interfaces, provide validation.

  • Methods, Processes and Systems:

  • Support relevant finance operational policies and/or procedures.

  • Participate in optimizing current processes.

  • Familiarity with relevant systems.

  • Consulting & Training:

  • Assist in resolving operational and reporting issues.

  • Assist with consulting on current processes.

  • Assist with creating Standard Work Instructions.

  • Project Work:

  • Participate in implementing new business processes as a result of changes in business or operational requirements for specific area of responsibility.

  • Support organizational and/or system changes to meet Continuous Improvement and TOS objectives.

Basic Qualifications (Required Skills & Experience)

  • Bachelor’s degree from an accredited university/college OR 4 years of relevant experience in a lieu of a degree

  • Excellent verbal and written communication skills

  • Ability to work effectively within a team

  • Proficiency in Microsoft Office and large ERP systems

  • Excellent customer service skills

  • Experience contributing to or participating in projects

  • Ability to perform data and root cause analyses

Typical Minimum Experience Preferred (Desired Skills/Experience)

  • Previous accounts receivable and/or similar experience

  • Previous experience in the manufacturing/OEM industry

  • Degree focus in Accounting, Finance, or Business Administration

Additional Information

  • Applicants must be legally authorized to work permanently in the U.S. at the time of application

  • Final candidate must successfully complete a pre-employment drug screen and criminal background check

  • EEO/Minorities/Females/Disabled/Veterans

For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935.

Organization: Daimler Trucks North America LLC

Title: Accounts Receivable Analyst II (L7)

Location: Oregon-Portland

Requisition ID: DAI0000HDQ

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